RETURN AND EXCHANGE POLICY
If you would like to return your order for any reason, you can do it within 30 days after receiving your order, as long as there is no signs of misuse or damage caused by the customer. Only Heco Straps & Accessories purchased on the website can be returned or exchanged.
Before shipping your return/exchange, please contact us by our customer service email at contact.heco-strap.com, and provide the order reference number and the reason for your return/exchange.
If you do not contact us before shipping, you run the risk of not receiving your refund or exchange.
The return/exchange item(s) should be in the same condition as in its original packaging with all original tags and protections attached and never worn. You may exchange an item only one time.
If the conditions of the product do not match the original (scratches, contaminated and bent straps) - a partial refund might be applied (contact our specialists first).
CONCERNING THE RETURNS, YOU HAVE TWO POSSIBILITIES:
- Process a refund.
- Receive a coupon on your account, with the amount of your purchase and use it for your next order
For an exchange:
- Choose a different item of the same value
- Receive a coupon on your account, with the amount of your purchase and use it for your next order
The customer assumes the costs for returns and exchanges, except if the watch is returned for quality reasons.