TWO YEAR WARRANTY

WARRANTY

We offer a two-year warranty for all Heco Watch Straps and Accessories purchased on the website. Please note that the warranty is only valid if the receipt is dated and correctly completed.

During the warranty period, the straps, spring bars, tongue and buckle are the only parts covered. All repair charges are free if the strap or accessory is proven defective in material used or in craftsmanship under regular use.

If the watch strap or accessory is beyond repair, we can order a replacement of a similar product. The new warranty of the replacement product is valid for twenty four (24) months after the issued replacement date.

Please note that a return shipping and handling fee will be charged to all warranty services.

 

THE WARRANTY DOES NOT COVER THE FOLLOWING:

If our warranty does not cover the problem you are having with your watch strap or accessory, or if your warranty has expired, repairs may be possible with a specific fee to be determined by the repair team. The fee is inclusive of return shipping and handling charges.

 

FILING A WARRANTY CLAIM

All clients must contact Customer Service for instructions and for the repair process before shipping the watch strap or accessory.

Before sending the product to us, an authorization from Customer Service is needed. Customer Service will advise if the product qualifies for the warranty or not and will provide an estimated cost (if it falls outside the warranty period and coverage).

Every claim should have a Repair Ticket Number provided by Customer Service. It will be attached to the repair service ticket and to all communication regarding the repair.

Any watch strap or accessory for repair sent to us without a proper Repair Ticket Number is considered an invalid request and will be returned to the sender without prior notice. All dispatch fees will be at the client’s expense.